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Accountability
Can-Fit-Pro is responsible for your personal
information under its control. We have appointed a Chief
Privacy Officer who is accountable for compliance to this
Privacy Policy.
Identifying
Purposes
We
will identify the purposes for which personal information
is collected by us at or before the time the information
is collected.
Personal
Information
Personal
information is information that can be used to identify
and/or contact you as an individual. This includes such
information as your name, e-mail address, mailing address,
telephone number, banking information, credit card number,
and the like.
Your
File
Personal information is the information
that relates to you, that identifies you as a member or
customer of Can-Fit-Pro, and that allows us to provide services
directly to you. We ask you for your personal information
so that we can:
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Understand
your needs;
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Determine
your admissibility for our products and services;
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Inform
you about our products and services, that we believe
may be of interest to you; or
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Invite
you to participate in member surveys or other opinion
gathering devices;
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Comply
with the law.
Of
course, you can choose not to provide us with some or all
of your personal information. However, this choice may prevent
us from providing you with the product, services or information
that you requested or that could be offered to you.
We
may also combine your personal information with that of
other individuals to create aggregate data which we will
use to, for example, improve our products and services and
develop new ones. Aggregate data is general information
about groups of customers but not about you as an individual.
Consent
Your knowledge and consent is required for the collection,
use, or disclosure of your personal information. We only
collect, use or disclose personal information for the purposes
we believe you would consider appropriate under the circumstances.
When you become a member, delegate, course or exam participant
of Can-Fit-Pro, we will use your name and address for general
mailing and renewal purposes. We believe you would also
expect us to contact you to advise you of new and existing
services and benefits that may be of interest to you. From
time to time, we will inform you of such services and benefits
via direct marketing. Direct marketing material is usually
delivered to you by mail, telephone or electronic means.
Third
Party Disclosure
Can-Fit-Pro is not in
the business of selling member information to others.
Can-Fit-Pro contracts with trusted companies to act on our
behalf to fulfill certain functions. The names, addresses
and telephone numbers of our customers may be transmitted
to a trusted third-party mailing service in order to inform
you of products and services that we offer (or that we and
our partners jointly offer) and that we believe may be of
interest to you. We may also provide information to a reputable
third party advertising company for the purpose of developing
future campaigns and gathering survey information. We may
require our partners to have a policy in place that complies
with the requirements of the applicable federal or provincial
privacy legislation in Canada .
Except
as set out in this policy, or as required by law, Can-Fit-Pro
does not sell or disclose any of your personal information
to any other organization and Can-Fit-Pro will not transmit
personal information to third parties without first obtaining
your written consent to do so. Can-Fit-Pro may, however,
disclose information in the following cases:
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to
our lawyer;
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to
a police force, if required by law;
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to
a person authorized by a law or collective agreement;
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to
a government agency which can oblige us to do so;
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in
emergency situations in which life, health or safety
of a member is in danger;
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to
all other persons authorized by law;
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to
another person for the development, enhancement, marketing
or provision of any of Can-Fit-Pro product or services
that we believe may be of interest to you;
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to
an agent retained by Can-Fit-Pro in connection with
the collection of your account;
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to
a person who, in the reasonable judgment of Can-Fit-Pro,
is seeking information as your agent; or
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to
a third party or parties, where the member or customer
consents to such disclosure.
Limiting
Collection
We
only collect the information that we need in order to deliver
services and benefits to you. We do not use techniques to
collect information about you without your knowledge.
Limiting
Use, Disclosure, and Retention
We
do not use or disclose your personal information for any
purposes other than those for which it was collected, except
with your consent or as required by law.
Retention
Your personal information is retained only
as long as necessary for the fulfillment of those purposes.
Can-Fit-Pro does not keep your personal information if it
is no longer needed for the
purposes required or as required by law.
Accuracy
Your personal information is kept as accurate, complete,
and up-to-date as is necessary for the purposes for which
it is to be used.
Safeguards
We protect your personal information by using safeguards
that are appropriate to the sensitivity of the information.
Our
Employees’ Responsibilities
Each of our
employees is responsible for maintaining the confidentiality
of all personal information to which they have access. We
keep our employees informed about our policies and procedures
for protecting personal information. Where necessary, our
employees are required to sign agreements to keep your personal
information confidential.
Keeping
Your Personal Information Confidential
Your
personal information is secure within Can-Fit-Pro. We have
comprehensive security controls to protect against non-authorized
access, use, alteration, duplication, destruction, or disclosure.
Openness
We will make our policies and practices relating to
the management of your personal information available to
you.
Member
Access
In
order to fulfill requests for personal information records
or to answer any questions or address any concerns individuals
may have about privacy, Can-Fit-Pro has designated a privacy
officer. In addition to answering inquiries, the privacy
officer is also responsible for ensuring that the Policy
requirements and related procedures are being met.
All
inquiries or complaints regarding privacy should be directed
to the privacy officer by mail, FAX or e-mail at the addresses
below. All inquiries will be responded to within thirty
(30) days from the date at which the Can-Fit-Pro privacy
officer has received the inquiry. Can-Fit-Pro can refuse
access to a file in certain circumstances.
MAIL
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FAX
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EMAIL
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Can-Fit-Pro
c/o Privacy Officer
110-255 Consumers Road
Toronto, ON
M2J 1R4 CANADA
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Attention:
Privacy Officer
(416) 493-1756 |
privacyofficer@canfitpro.com
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Accuracy
of Your File
You can ask to delete or correct
information contained in your file. The request for correction
must be made by writing to us, either by mail at the above-mentioned
address or by fax at the above-mentioned number or by e-mail
at the above-mentioned e-mail address. Can-Fit-Pro has thirty
(30) days to reply.
Challenging
Compliance
You
can address any challenge concerning our compliance with
this Policy to our Chief Privacy Officer.
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