Member FAQs – COVID-19

The federal government announced Bill C-2, an Act to provide further support to the fitness industry in response to the ongoing health pandemic. Fitness businesses are able to apply for financial assistance to support with wage and rent subsidies. Click here to visit the Government of Canada website to learn more or apply.

For course or exam re-bookings, kindly contact us at info@canfitpro.com or 1.800.667.5622.

All courses, exams and CPR courses that were scheduled to take place prior to June 22nd, 2020, are being re-scheduled.  Please check out the full list of available in-person and virtual courses and exams online or visit your Member Portal.

Right now, you can take advantage of some of the free education and resources that canfitpro offers:

• Review the canfitpro magazine - back issues are in your canfitpro member portal
• Use Trainers+ to get ideas and create workouts for yourself and/or clients in our canfitpro member portal - canfitpro members receive a 40% discount
• Watch webinars, interviews, and workouts on the canfitpro YouTube channel, where topics range from How to Run a Successful Personal Training Business to The Science of Yin Yoga

Start thinking of new ways to support clients virtually - here are credible and reliable fitness sources to share with your people!

canfitpro Partners and PRO TRAINERS

Looking for best-in-class online workouts? Check out the canfitpro curated list of at-home exercise to help you, and your network, stay healthy:

• Les Mills On Demand - over 800 workouts including favourites like BODYFLOW AND BODYPUMP. Click here to access a Free Trial
• Oxygen Yoga & Fitness - follow on Instagram and Facebook for breathwork and poses that reduce stress
• Jay Raymundo - follow our PRO TRAINER from Airdrie, AB on Instagram for awesome home-based circuit workouts
• Vitality Practice Online Fitness - body positive exercise created by canfitpro's own team member and PRO TRAINER, Beth Yarzab. Click here and use code "SOCIALDISTANCE" for one month of free access

Reach out to your clients and share value on social media. canfitpro endorses the following expert resources as the most reliable and credible fitness education.  Some of our partners are also offering education, at a discount, during this time.  We know that more are working to provide information soon to help you stay current.  

canfitpro is here for you. Keep watching canfitpro's social media channels, and your inbox, for additional updates, information, and resources as we navigate the uncertainty caused by COVID-19.

This has been a very challenging time for everyone, especially those of us in the fitness industry who passionately serve Canadians.  Since the start of the COVID-19 outbreak, we have been closely tracking its progression and following the advice of Canada's health authorities.

As variants of the COVID-19 virus continue to spread in communities across Canada, we are seeing the need for further and more aggressive action to try and reduce the transmission of this virus.

As the leading global provider of fitness and wellness education, canfitpro empowers people to lead passionate and fulfilling lives through safe, fun and effective physical activity. There is no moment in our history where that purpose is more important than today. We encourage all clubs, studios and facilities within the country to follow ALL PUBLIC HEALTH RESTRICTIONS AND GUIDELINES IN YOUR AREA. This includes but is not limited to instituting mandatory masking and vaccination policies, social distancing and capacity restrictions, enhanced cleaning measures and – if necessary – temporary closure. canfitpro will continue to closely monitor the situation as it relates to our regional events and will provide updates relating to those events as they become available.

We fully appreciate the financial difficulty that this poses to the industry however these same difficulties are imposed on the employees and all efforts should be made wherever possible to minimize the detrimental financial effects felt by those that are least able to deal with them. While we cannot say what's viable for your individual club(s), we hope that you take the well-being of your staff into consideration.

We appreciate that this places a burden on all of our businesses as we deal with the situation with which we are presented. There's no better time to work together as a community to create a positive and safe environment for you, your family, and your members' and clients' families.

Ensuring the safety of our associates and members is our top priority. We want to maintain our service as best as possible during this time. The canfitpro Home Office, located at 110-225 Select Ave., Toronto, ON, M1X 0B5 is closed to the public due to the coronavirus (COVID-19) until further notice.
Our phones lines have re-opened as of July 13, 2020. Our Member Experience Team can be reached at (800) 667-5622.
Our new member portal has been set up to help you manage your canfitpro account, including sending inquiries. You can still contact us by submitting a New Request through the "Support Centre" section in the member portal or send an inquiry to info@canfitpro.com. We appreciate your continued patience while we diligently work to support all our members, PRO TRAINERs and customers. Please visit the canfitpro contact page for more information.

canfitpro is following the recommendation of every major public health agency, including the Public Health Agency of Canada (PHAC), to encourage all canfitpro Members, Delegates, Participants, Associates, PRO-TRAINERS, and Volunteers to get vaccinated against COVID-19, and follow-up your vaccination with boosters as recommended by PHAC. Vaccination the most effective way to reduce the spread and impact of COVID-19 on our health.

We are reminding canfitpro Members, Delegates, Participants, Associates, PRO-TRAINERS, and Volunteers to stay healthy and prevent the spread of infections by doing the following:

• wash hands often with soap and water for at least 20 seconds as per the PHAC's recommended method of proper hand hygiene
• avoid touching eyes, nose or mouth with unwashed hands
• avoid close contact with people who are sick
• coughing or sneezing into their sleeve or tissues and not hands
• staying home if sick to avoid spreading illness to others
• maintain at least 1 metre (3 feet) distance from anyone who is coughing or sneezing

Public Health Agencies have procedures in place to trace potential contact should an individual be diagnosed with COVID-19. If canfitpro is informed by these Agencies that there has been a confirmed case of COVID-19, canfitpro will immediately and closely follow the direction given by the Agencies. This could include temporarily rescheduling courses or workshops.

canfitpro is following the recommendation of every major public health agency, including the Public Health Agency of Canada, to encourage canfitpro Members, Delegates, Participants, Associates, PRO-TRAINERS and Volunteers to get vaccinated and regularly wash their hands using water and soap which is available at all of our venues. We are increasing education and awareness through signage, digital and verbal communications to further promote the PHAC's hand hygiene guidelines.

During Events and In-Person Courses, we are advising limited physical contact:

• When checking-in, your belongings will not be handled (e.g. key tags, lanyards, etc.)
• Verbal direction and encouragement will be provided instead of physical contact during courses and workshops
• At least 1 metre (3 feet) distance from anyone who is coughing, or sneezing will be maintained
• Shaking hands will be avoided

canfitpro is closely monitoring information and recommendations from the Public Health Agency of Canada. We are sending out ongoing communication to keep our sanitization procedures as thorough as possible and to provide best practices in hand washing and respiratory hygiene. Should new information be shared by public health experts, we will re-evaluate and update our procedures, if needed.

canfitpro is following the travel guidelines of the Public Health Agency of Canada which can be located here. If any questions about your health while travelling or upon returning from a trip please immediately contact your health care professional (e.g. your doctor or local Public Health Authority) to seek advice. If you become sick while travelling, call ahead to a health professional to explain your symptoms. If you become sick upon your return, call your local Public Health Authority. They will provide advice on what you should do.

As usual, those with flu-like symptoms, who have not travelled internationally to an affected region, should stay at home. 

Those who have travelled to an affected region, or have had close contact with a person ill with COVID-19, should limit their contact with others for a total of 14 days from the date that they left the affected region or were in contact with a person ill with COVID-19. This means self-isolate and staying at home. In addition, they should contact their local public health authority within 24 hours of arriving in Canada. Travellers returning from other affected areas should monitor for symptoms. Those who develop symptoms (fever, cough, difficulty breathing) or any other symptoms within 14 days after returning to Canada, are advised to contact your health-care provider, or local health authority. Inform them about your symptoms and travel history. If you are not already isolated, self-quarantine yourself in your home.

Travellers returning from other affected areas should monitor for symptoms. Those who develop symptoms (fever, cough, difficulty breathing) or any other symptoms within 14 days after returning to Canada, are advised to contact Telehealth Ontario (1-866-797-0000), your health-care provider, or local health authority. Inform them about your symptoms and travel history. If you are not already isolated, self-quarantine yourself in your home.

There are no plans to screen individual delegates. Every delegate is encouraged to be diligent and proactive as to their own physical wellness as well as follow healthy habits to prevent passing the cold/flu to others.

The safety and security of every canfitpro attendee, delegate, exhibitor, and associate and volunteer is priority number one for canfitpro, and all partners. We work to assure that priority is fulfilled and canfitpro will always make decisions that ensure the safety, security and success of everyone involved.

canfitpro has processed all refunds for all events that were cancelled in 2020 due to the pandemic.