Commonly Asked Q & A

1. Watch the video below to learn how to navigate our event website, access your sessions, and optimize your event experience:

2. In order to access the canfitpro 2020 Virtual Series sessions you must use your email and phone number from registration to login. Click here to test your login credentials. 

* Zoom session links will not be live until the day the session is scheduled (September 19)

3. Make sure you have downloaded the most recent version of Zoom. It’s free! 

4. Alternatively ,  download our mobile app and login using the email you registered with to link to your personalized event schedule. Access your sessions by clicking the “Zoom Link” in each session in My Schedule

4. Don’t forget to spend some time setting up your event space. Check the equipment needed for your sessions here and look to our equipment substitution page for common household items you can use. Ensure you have space for movement and that all your devices are charged, or have the power source close by!

No problem, you need to login to view all sessions so we can authenticate your registration.
  1. Open the App
  2. Select Profile from the bottom navigation bar
  3. Hit Log In at the top of the page
  4. Enter your information, using the email with which you registered.
 
You should now see all October sessions! 

From your own home, canfitpro 2020 Virtual Series attendees can participate from wherever you are in the world, live streaming education from fitness experts, leaders, pioneers, and innovators from around the globe. You’ll network and chat with one another and engage with some of the world’s most influential fitness professionals. You’ll even connect in a Virtual Trade Show! The Virtual Series takes place over 4 months; August 14-16, September 19-20, October 17-18 and November 14-15. Note that all Intensive trainings and certifications take place on all Sunday dates between August and November.

canfitpro will track your virtual attendance. You will receive 2 CECs for every day in the series you attend, up to a maximum of 10 CECs. 10 CECs will keep you certified for 2 years.

A desktop computer, laptop computer, tablet, phone or similar device with internet availability so you can access Zoom. It is recommended that you test out Zoom and get used to this platform ahead of the event. While you are not required to have a webcam to join a Zoom Meeting or Webinar, you will not be able to transmit video of yourself. You will still be able to listen and speak during the meeting, share your screen, and view other participants’ webcam video.

You can download/access Zoom by completing the following steps:

  1. You can download/access the desktop version here: zoom.us/download
  2. Select the “Zoom Client for Meetings” download
  3. Install the app and follow the on-screen instructions for installation
  4. Zoom is a free video communication program that we use to broadcast our Live Streaming events.Click Here to Watch a Zoom Tutorial for More Help

Yes, there is break time scheduled between each session, as well as a designated mid day / lunch break.  On your lunch break you will have time to eat as well as the option to participate in one of our lunchtime workouts!

You do not need any equipment to participate.  Some sessions have a practical component where equipment will be used.

Please check our Equipment Substitutions page for all equipment alternatives that you can use to work out with! You are still able to attend the session and observe!

Yes! There will be up to 10 sessions occurring simultaneously. You have the option to switch in and out of each live session to ensure you are participating in the best session for you.

The canfitpro 2020 Virtual Series will award CECs as follows:  *this will not include any “Pre-Con and or Post-Con” Intensives you may choose to register and attend.

ALL ACCESS PASS (4 events): you will automatically earn 10 CECs and these will be automatically credited into your member portal after each event.  All you do is show up (join the live event from your computer) and attend any sessions you wish.  There is no need to register for any sessions ahead of time as this will give you the opportunity to move from session to session as you choose.

August only: you will automatically earn 4 CECs and these will be automatically credited into your member portal after each event.  All you do is show up (join the live event from your computer) and attend any sessions you wish.  There is no need to register for any sessions ahead of time as this will give you the opportunity to move from session to session as you choose.

September, October and November events: you will automatically earn 2 CECs per event and these will be automatically credited into your member portal after each event.  All you do is show up (join the live event from your computer) and attend any sessions you wish.  There is no need to register for any sessions ahead of time as this will give you the opportunity to move from session to session as you choose.

Through your member portal you will have access to all of your certification details.  If you have questions about your membership status or you CEC’s, you are able to submit requests by clicking the My Accounts tab at the top right of the screen, and choosing My Requests in the drop down options.  You can also send your inquiry to info@canfitpro.com  and one of our Member Experience Advisors will be happy to provide support.  Please do allow 2 to 3 business days for a response (keeping in mind that Saturday-Sunday are not considered business days). Our phone lines are also available Monday – Friday from 9:00 AM to 5:30 PM EST; Contact us at: 1-800-667-5622

CPR cannot be offered in a virtual / live streaming format of training as the standards for delivering CPR are governed by a Ontario Regulatory Body (WSIB) and through our provider Rescue 7.  canfitpro has resumed offering live, in-person CPR courses. Please visit canfitpro.com/cpr-aed/ to search for a live CPR course near you.
To support our members, canfitpro is granting one-time certification renewals for those members who have a current membership, CECs and a valid CPR issued within the last 24 months.

YES,  GoodLife is 100% committed to your ongoing professional  development in your role as a fitness professional and will be honoring the discount available to a GoodLife Associate, based on your role in the company.  You will be able to register online at canfitpro the same way you were instructed to do so for canfitpro 2020.   Please watch for communications directly through Editor at GoodLife for ongoing updates and information and if you have specific questions please contact your direct supervisor at GoodLife; they will have the answers to your questions.  

Due to the ongoing development surrounding the COVID-19 pandemic canfitpro is unsure as to when we would be allowed to bring large groups of people together under one roof. It is virtually impossible for us to predict what the events world will be like come fall however one things will always remain—the power of people connecting.  We are excited to announce the canfitpro 2020 Virtual Series—these 4 events (August through November) will provide every fit pro in Canada to access best-in-class education and training from anywhere and in the safety and comfort of their own home.  If the world opens and a vaccine is discovered and we are granted permission to bring people together, then by all means canfitpro will consider creating a live-in-person event later in the year.  It is however our understanding that running a live event will be highly unlikely until 2021.  We hope all members of canfitpro (and beyond) will register for canfitpro 2020 Virtual Series. Stay connected to canfitpro social media channels and watch for updates in your inbox over the next couple of weeks as we will be bringing you more information.

Great question.  There are really 3 answers: 1.  We value bringing you best-in-class education and training presented by top industry experts, innovators and entrepreneurs, who invest their time in customizing their presentation so to be able to deliver great virtual learning experiences.  2. canfitpro values their Presenters and remunerates (pays) them for their contribution to our events. 3.  While many conferences give away education for free they sell their CECs after the event. They also charge extra to access recordings of the sessions for viewing afterwards (or if you missed a particular session).  canfitpro is making it easy for you to access both, included in your registration.  CECs will automatically be applied after you attend the event and each CEC has a monetary value of $30.  We want to make it easy for you to earn CECs while at the same time making it easy for you to participate (join in and attend any session you want) and access the sessions free following the event. 

Stay connected with us on our social channels and for your inbox for information as it is released. Also, visit our canfitpro 2020 Virtual Series website for all the latest and breaking news and information.

Cancellation for Events and/or Post Conference Intensive Workshops must be received by email to conferences@canfitpro.com. Cancellations received:

  • 60+ day: no cancellation penalties
  • 5-59 days: 15% administration fee
  • Less than 5 days prior to event: no refunds or cancellations

Tip! Did you know your event fees may be tax deductible? Consult your tax advisor for details.

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