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FAQ

What am I really going to learn at the PTS course?

Is the FIS course right for me?

Do I have to take a course before taking the certification exam?

No, the course, manual and study guide are educational tools to assist you in completing the examination procedure successfully. If you feel your current level of education and skill is sufficient, then you can proceed directly to the exam. There is a practical as well as a theoretical (written) portion to the FIS and PTS exams. If you are not taking the course, we recommend you purchase both the Certification Manual and the Study Guide so you know what to expect on the exam. Please note, for the OAS and PFS certifications, the course is required prior to attempting the exams.

If I take the course, am I required to proceed to the exam?

No, we frequently have club members and other fitness enthusiasts take the course for general interest.

I don't know whether to take PTS or FIS – how do I choose?

Simple, just ask yourself: do I want to work one on one with individuals or in a group setting? The PTS certification will prepare you to work with clients on an individual or small group basis. PTS certified individuals are qualified to evaluate, design, and monitor individual and small group training programs in a health club, home, and workplace setting. The FIS certification will prepare you to lead large groups and teach safe and effective exercise classes. The FIS certification includes leadership, motivation, practical training (movement patterns, cueing, musicality, and choreography), and class design to help you become a world-class group exercise instructor.

Can I work towards more than one certification at a time?

Yes, however it is not recommended. In order to obtain the best possible results from your courses and exams we suggest completing one designation at a time. This will allow you to dedicate your time and efforts to learning, studying and applying your knowledge before switching to another focus.

How do I register for courses or exams?

You can register online or by calling us at 1-800-667-5622.

When do I receive exam results?

Your PRO TRAINER will contact you within two (2) weeks of your exam completion with your results.

Do I have to be certified, or pursuing certification, to be a member of canfitpro?

No, membership is open to anyone who is interested in staying up-to-date on happenings in the Canadian fitness industry. To become certified, you must join canfitpro and keep your membership up-to-date annually.

How much will it cost to take a course, exam and buy the manuals? Are all of these items mandatory, or do you have an option for which ones to purchase?

canfitpro offers a variety of package and individual options for you to choose from. Certifications are priced individually, visit the Fees page associated with the certification to view a breakdown. canfitpro recommends completing the full certification including the course, exams, manual and study guides to ensure optimal success, however materials are not required. Choose the options that will help you pass the exam! Talk to your PRO TRAINER or our Customer Relations Team (info@canfitpro.com or 1-800-667-5622) if you are unsure what option to choose.

Does the organization make it easy to find and register for courses and exams from start to finish, or do they send you out on your own to prepare for the exam?

One phone call to us gets you registered for the course, exam and materials. We don't need to send you to other course providers or organizations because we provide total service to you from start to finish.

How current are the training materials? When was the training manual written or last revised?

At canfitpro we know that fitness professionals need up to date information on exercise science and design. We have a mandate of updating our certification resources every two (2) years to ensure that you receive the most relevant information possible with regards to your certification process.

Is the membership expensive and what are the membership benefits?

Compare our membership dues to the others! It is a great value, saving you at least $100 off the Toronto Conference registration fee (regular rate) and gives you a subscription to canfitproMagazine that you'll receive six (6) times a year! Click here to see all the benefits of membership.

What about recertification? How much will it cost each time to recertify? How many credits will you need to earn? Will courses, conferences or workshops be available to you on a regular basis to earn the credits?

Once you are certified with us, you pay no further certification fees. Just keep your membership up-to-date! Earn CECs at our annual conference or at a local canfitpro approved workshop. You must obtain a minimum of 4.0 CEC's per year per certification that you hold.

What happens if I forget to recertify?

We are committed to helping you remain certified:

  • If you miss your recertification date and are within one (1) month of your expiration date and we will allow you to submit all of your requirements within that month. You will be charged a $20 (plus applicable taxes) fee.
  • If you’ve missed your recertification by more than one (1) month and before one (1) year, you are able to reinstate your certification by completing a Practical Exam with a PRO TRAINER (live assessment of your knowledge and skills put into practice) and maintain your original certification date. Membership and CPR must be up to date before a new certificate will be issued. A fee of $99 (+ applicable tax) will be required.
  • If you have been expired for more than one (1) year you will be required to complete both the theory and practical exams again, your certification date will be adjusted to reflect the new date.

Please note extension fees and reinstatement fees are non-refundable.

Where are your certifications recognized? Locally, provincially, nationally, internationally?

Your certification is recognized nationally and internationally. You will not need to pay "transfer fees" if you move between provinces.

What kind of CPR do I need to become certified?

Basic Adult CPR certification obtained during a live course is required to become certified. First aid is recommended although not required. CPR is valid up to one (1) year from the date it was originally issued. CPR recertification must be completed annually to renew your certification(s).

Why is CPR required to be renewed annually?

Due to the high risk nature of our industry, it is extremely important to renew your CPR & AED skills annually so that you can respond confidently in an emergency. canfitpro strives to meet or exceed industry standards on a national and international level and requiring that CPR and other skills be updated annually ensures that we are able to do this.

Can I change the date of my course/exam?

To make a change we require a minimum of five (5) days written notice via email at info@canfitpro.com and an administration fee of 15% (plus applicable taxes) of the total course and/or exam fee (excluding canfitpro membership and all course materials) will be charged. If it is less than five (5) days notice we cannot take you out of the course or exam. Changes made more than 60 days in advance of the course or exam will not be charged an administration fee.

Can I cancel my course/exam?

To make any change we require a minimum of five (5) days written notice via email to info@canfitpro.com and an administration fee of 15% (plus applicable taxes) of the total course or exam fee (excluding canfitpro membership and all course materials) will be charged. If it is less than five (5) days notice we cannot take you out of the course/exam. Changes made more than 60 days in advance of the course or exam will not be charged an administration fee.

Can I transfer my course/exam to another person?

Yes, you are able to transfer your spot in a course or exam to another person at the original purchase price. Transfers are not applicable to canfitpro memberships. Transfers may only be completed by phone by calling canfitpro customer service at 1-800-667-5622. Full payment from the new candidate must be received prior to the original Candidate being refunded (minus the cost of canfitpro membership) the course or exam fee. Transfers must be completed prior to the start of the course or exam during canfitpro business hours.

What happens if my PRO TRAINER cancels the course?

If your PRO TRAINER needs to cancel a course date, they will notify you by email or phone. In this event, canfitpro is available to help rebook you into a new course that works with your schedule. If we are not able to rebook you, canfitpro will offer a refund including course materials (provided they are returned to canfitpro in excellent condition) and canfitpro Professional membership (full amount will be refunded within two months of purchase, after this point membership will be refunded according to a prorated scale).

How long will it take for my course materials to arrive?

Regular shipping will take 10 business days. Express shipping is available at an additional cost and will take three (3) to four (4) business days.

Can I receive a refund for my course materials?

No. All course materials (manuals, study guides, online courses) are non-refundable.

How much time do I need to prepare for my exam?

We recommend you give yourself approximately three (3) weeks to prepare for your exam.

How long do I have to complete my exams?

You have one (1) year to complete your theory exam after you have completed your certification course. After you have successfully completed your theory exam, you have six (6) months from that date to complete your practical exam. Missing either of these deadlines may result in you needing to complete the full exam process again and pay an exam rewrite fee. If you are unable to meet your exam deadlines please contact our Customer Relations Team immediately at info@canfitpro.com or 1-800-667-5622.

What if I have more questions?

If you have more questions, you have several options:

Contact your local PRO TRAINER

Call the office at 1-800-667-5622.

Email info@canfitpro.com

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