Events FAQ

General Event FAQ

Lots of exciting updates are happening with canfitpro 2020. Click here to learn all about it.

canfitpro has the world’s best events for fitness professionals. Combining great opportunities to obtain continuing education with networking and world-class trade shows, these are events you do not want to miss!


Whether you are picking up CECs for recertification, attending to upgrade your education or just to catch up with old friends,canfitpro events have something for everyone, all at affordable prices.

A delegate is someone who is registered for the event.

Event rates are priced based on member and non-member rates. As a benefit to being a canfitpro member, the member rate is a lower cost. Each event includes registration fees applicable to the size of the event. Please refer to the registration details of the particular event you’re interested in attending, to view the rates.

Intensive workshops are priced based on membership status (member/non-member) and the length of the intensive workshop. Prices are listed with the descriptions of each intensive workshop available at each event in the brochure and online.

Registration can be done in any one of the following ways:

  • Online: the easiest and quickest way to register!
  • Email: – download the registration form, complete it, and email it as an attachment to canfitpro. Please type ‘Your Name – Event Name’ in the subject line.
  • Fax: 416-493-1756 – fax your registration form with credit card information, session requests, and signed waiver of liability and consent to canfitpro.
  • Mail: Send your registration form along with payment (no CODs) to:

    110-225 Select Ave,
    Toronto, ON
    M1X 0B5 CANADA

  • By phone*: 416-493-3515 or toll free 1-800-667-5622 – Monday to Friday 10:00 a.m. – 5:30 p.m. Pay for your registration by phone then send in your session requests and signed waiver of liability and consent within seven (7) business days by fax or email.

*Registering by phone will guarantee you the current rate, and reserves you a space at the event, not in sessions.

Fax machines are available at printing stores, or you can download the registration form from the website and scan it and email it to canfitpro at, or you can download the registration form and mail it to canfitpro.

canfitpro will email you a copy of the sessions you are registered for within five (5) business days of receiving your registration. If you do not receive a confirmation within this time, please contact canfitpro.

canfitpro will email a receipt to you, along with session confirmation, within five (5) business days of receiving your registration. If you do not receive your receipt within this time, please contact canfitpro.

No, we welcome all fitness enthusiasts to our events. The diverse curriculum available at each event tailors to the needs of fitness professionals and fitness enthusiasts.

We welcome all participants. canfitpro members enjoy the low member rates. If you are not a member, canfitpro offers a special non-member rate.

If you are canfitpro certified, you will receive CECs for attending the event. All canfitpro CECs are listed in the session descriptions included in the brochure and online. For CECs from organizations not listed, please contact your certification agency to inquire about petitioning for credit recognition.

None of our events would be successful without the help of our volunteers! We welcome you if:

  • you are 18 years of age or older, enthusiastic, friendly and ready to lend a hand
  • you want to attend the evnet and earn CECs for free while experiencing the event from ‘behind the scenes’, plus receive a free T-shirt

Become a volunteer by filling out the volunteer application found on the event page. Email or fax in your application and enjoy the benefits of volunteering at a canfitpro event!

Sessions are assigned on a first come first processed basis, based on the date your complete registration is received. Please ensure you fill out session requests for each time slot providing more than one request to ensure you are registered for the session of your choice. If all session requests are full, you will be assigned a ‘stand-by’ status and will be admitted to the session after the pre-registered delegates.

If all session requests are full a “Stand-By” status will be assigned, which allows a delegate to attend any session during that time slot on a space-available basis. The delegate will be admitted to the session after the pre-registered delegates have entered. While we almost always have extra space for stand-by delegates, the session equipment may not be available.

Please select your sessions carefully. If you would like to change or add a session after registering a change fee of $5 per session will apply (up to a max of $25 for five or more changes). Please note, this applies during the pre-registration period only. The fee does not apply to on-site changes done on a stand-by basis.

All event cancellations must be received in writing to Cancellations received more than 60 days prior to the published start date of the event will not incur a cancellation penalty.

Cancellations received between 60 and five (5) days prior to the published start date of the event will be charged an administration fee of 15% of the total conference registration fee (plus applicable taxes).

No refunds will be issued for cancellations received less than five (5) days prior to the published start date of the event.

No refunds or credits will be given for no-shows, partially used registrations, on-site registrations or membership fees.

It is not permissible to split a registration between two people. Delegates found violating this rule will be expelled from the event without refund.

In most cities, hotel space has been booked for canfitpro event delegates. Please see the event details for more information on rates and location.

When you arrive at the event venue, please visit the registration desk to pick up your delegate kit. You must pick up your delegate kit prior to attending sessions. Your name badge and wristband will be given to you upon arrival at the registration desk which is required to be admitted into sessions.

Yes! Handouts are available online one (1) week prior and 30 days after the event. Please note, handouts are subject to availability based on submission by the presenter. You will receive an email from canfitpro outlining the details to obtain the handouts prior to the event. Please remember to print your handouts and bring them with you, or view them using your tablet or smart phone.

BYOM simply means, Bring Your Own Mat. If you are attending any yoga or pilates sessions, or any sessions which include the BYOM symbol within the description, please ensure you bring a mat with you. Mats are not available on-site.

Volunteer FAQ

You must be 18 years of age or older on the day of your first shift in order to volunteer.



You do not need to have any volunteer or fitness experience in order to volunteer at any of our events.

Event volunteer applications are available here.

As a canfitpro volunteer you are entitled to the following benefits:

  • FREE one year canfitpro professional membership (*$98 value)
  • FREE volunteer t-shirt
  • Opportunity to attend conference sessions outside of volunteer shift(s), and earn CECs
  • Experience the conference from behind the scenes
  • Networking opportunities to work and learn with other fitness enthusiasts, just like you!
  • Reference letter (upon request)

*Volunteers receive electronic version of the canfitpro magazine

Volunteer roles differ at each event. A detailed outline of volunteer roles can be found on each event volunteer application form.

Each event has different time requirements. These requirements are listed on the event volunteer application.

  • Friendly, enthusiastic and able to take initiative
  • Able to fulfill minimum shift requirements
  • Strong team player who can also work with minimal supervision
  • Be a minimum of 18 years of age
  • Work the entire duration of each shift assigned
  • Read and understand your Job description, volunteer manual and all email communication

Yes, the deadline is typically 2 weeks prior to the event. Please refer to the event volunteer application for deadlines.

You will be provided with a volunteer t-shirt when you sign in to pick up you volunteer kit. Please wear dark bottoms and closed toed shoes. Please refrain from wearing short shorts.

Yes, you can request to work a shift with a friend. While we do try to accommodate all requests we do not guarantee this.

Yes. Stay energized and hydrated during our events! We suggest to bring your own food and beverage for your convenience and to avoid potentially time consuming line-ups and possibly high food and beverage prices. Please be sensitive with food smells, allergies and noise while eating your food during your shift.

No. All room allocations will be made when you arrive for your Room Monitor shift.

No. While you are on shift, your role is to assist the Presenters, Delegates and AV Staff. Please do not actively participate in any session while you are on shift.

No. In order to qualify for your volunteer benefits, you must fulfill your shift obligation which includes working the entire time frame of your shift.

A major benefit of volunteering for a canfitpro event is the free access to educational workshops. As a volunteer you will be on Stand-By for all sessions you would like to attend while not on shift. Please ensure that when you attend a session, the delegate barcode on your name badge is scanned so that you will be awarded CECs for your attendance to that session. You cannot attend sessions nor are you eligible for CECs while you are on shift. Volunteers can register for any Intensive workshops at the lowest Member Delegate rate, under the assumption that you fulfill your volunteer commitment.

As a volunteer you can attend sessions ONLY when you are not on shift. If you are canfitpro certified, you require 4 CECs to maintain your yearly canfitpro certification(s). It is up to you to ensure that you obtain the right number of CECs to recertify.

If you do not get all of your CECs through volunteering, click here to investigate other options.

CECs can only be earned if you have fully completed your canfitpro certification. If you do not have canfitpro certifications, you can receive a certificate of completion for the sessions you attended. Member CECs and Certifications of Completion can be found by logging into your canfitpro Member Portal account.

Providing there are open volunteer roles available, we may be able to change your assigned shift. Please make all requests prior to two weeks before the event date.

If all roles are full, there will be a note on the event volunteer website. You can show up onsite to sign up for a role. Please note – if you sign up on site, you may not be eligible for all of the volunteer benefits.

If you need to cancel your shift(s), please do so 2 weeks prior to the event so that we can schedule someone else in your role. Please notify us at

You will not be eligible for any volunteer benefits and a comment regarding your absence/cancellation will be placed on your file for future reference.

If you are onsite, please connect with the Volunteer Coordinator who is on staff. Alternately, you can send an email to if you have any concerns that need to be addressed.