Personal Training Manager

POSITION SUMMARY:
The Fitness Manager leads and maintains the day-to-day strategies and operations of the Personal Training Program. This role manages and develops a team of Personal Trainers setting goals and milestones for increasing sales, maintaining client retention, maintaining branding, and creating a satisfying member experience.

This role is also responsible for providing personal training services to members and external clients during non-service hours according to club financial and revenue goals.

KEY RESPONSIBILITIES:
Operations Management
•Enhance revenue by providing additional personal training services to existing and new members.
•Monitor new member integration services ensuring execution to organizational standards.
•Ensure that the personal training team are giving high quality services and assistance to members when needed and educate new members to the gym environment.
•Meet targeted sales and earned revenue goals by driving accountability through day-to-day tasks and production.
•Assist in developing and maintaining structured workout programs.
•Stay abreast on latest updates in fitness industry.
•Ensure gym facility and equipment is maintained, clean, safe, and in good order.
•Supervise day-to-day operations of personal training services, preparing and ensuring accuracy of weekly schedules for work assignment availability.
•Organize educational training, seminars, and meetings for personal training staff for business growth.
•Resolve member issues and complaints pertaining to personal training and other areas of the club as required.
•Ensure that all employees and members adhere to organizational procedures and policies.

People and Resource Management
•Recruit and train Personal Trainers based on business requirements of the clubs.
•Provide performance, leadership, coaching and mentoring to staff related to best practice, professional conduct, contribution to the Ayrfit vision, relationship management and stakeholder engagement.
•Oversee and facilitate performance management and ensure all team members understand their key accountabilities and perform to the expected goals.
•Provide leadership in development of team communication and cohesiveness.

Personal Training
•Present the Personal Training program benefits to all members and demonstrate the value of these programs.
•Enroll members into personal training and structure and lead exercise programs designed to their goals, adjusting goals and exercises as needed.
•Meet individual monthly sales and revenue goals through a variety of fee for service customized exercise programs to contribute to the clubs’ overall financial and revenue goals.
•Motivate members and drive accountability in achieving fitness goals.
•Maintain a detailed log of client progress and consultation follow-ups.
•Adhere to documented new member integration protocols.
•Educate members in proper use of weight resistance and cardiovascular equipment.
•Assist in maintaining a neat, organized, and clean club.
•Assist in club promotions where applicable.
•Actively integrate in the clubs’ member base for prospecting purposes.
•Continuously seek out new referrals from both existing member base and potential new external prospects.
•Meet daily prospecting goals by calling both active and inactive member lists.
•Attend weekly staff production meetings, training programs and continuing education seminars.

COMPETENCIES
Personal Effectiveness
•Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight by organizing time effectively and utilizing self-management habits that lead to increased productivity.

Customer Focus
•Demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Business Acumen
•Demonstrate business foresight along with the ability to integrate diverse perspectives, exercising judgement around opportunities that represent the most potential.

Communication
•Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Decision Making
•Able to take action in solving problems while exhibiting judgement and a realistic understanding of issues, taking into account facts, goals, constraints and risks; able to use reason, even when dealing with emotional topics.

Energizing Others
•Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit.

Product Knowledge
•Demonstrate a thorough understanding of the organization’s products and its features and have the ability to effectively communicate its benefits to members.

Relationship Management
•Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.

Dependability and Reliability
•Behaves consistently and predictably; able to take responsibility for actions and outcomes and persist despite obstacles; consistently meets deadlines.

QUALIFICATIONS & REQUIREMENTS
•Current Personal Training Certification plus five years of customer service experience
•Current CPR Certification within the last year
•Experience working in a sale’s driven environment
•Proven success in achieving monthly KPI’s and quotas
•Ability to drive a high-performance sales team
•Demonstrate leadership and people management skills
•Ambitious, results-driven and a team player
•Demonstrate a high degree of professionalism, confidentiality, and integrity
•Able to effectively communicate both verbally and in writing.
•Basic proficiency in Microsoft Office Suite including PowerPoint, SharePoint, Word, and Excel.

WORKING CONDITIONS:
•Evening and weekend hours required.
•Valid drivers license with access to own car in good repair is required.
•Must work the month of January. (This is non-negotiable).
•May be required to work the last 3 days of the month, pending completion of individual and club goals.
•Must adhere to club’s personal work out times criteria.
•Ability to lift a minimum of 50 lbs.