Privacy Policy

Canfitpro - Privacy Policy

At canfitpro we are privileged each and every day to help members, delegates, course, and exam participants to achieve their health and fitness goals. We understand the need to protect personal information provided to us and take this role very seriously. Our commitment to protecting the privacy and confidentiality of our members’ personal information is addressed in this privacy policy.

We want you to understand why we collect your personal information, how the confidentiality of this information is protected and how you can find out what information concerning you is recorded. This policy applies to all canfitpro and its affiliates.


canfitpro is responsible for your personal information under its control. We have appointed a Chief Privacy Officer who is accountable for our compliance with this Privacy Policy. Please refer to the last page of this policy for information on how to contact our Chief Privacy Officer.

Personal Information

Personal information is information about you as an individual that can be used to identify and/or contact you. This includes such information as your name, birth date, e-mail address, mailing address, telephone number, banking information, credit card number, and the like.

For our corporate partnerships, through Business Membership, Sponsorship and Booth agreements, identifying information is collected. This included such information as the business name, email, mailing address, telephone, banking information, tax registration numbers, banking information, credit card number, and the like.

You may choose not to provide us with some or all your personal information. However, this choice may prevent us from providing you with the product, services, or information that you requested or that could be offered to you.

Identifying Purposes

We will not use or disclose your personal information for any purpose other than those for which it was collected, except with your consent or as required or authorized by law. canfitpro collects personal information for the following purposes:

· Understand your needs

· Determine your admissibility for our products and services

· Inform you about our products and services, that we believe may be of interest to you

· Invite you to participate in member surveys or other opinion gathering devices; or

· Comply with the law.

Aggregate Data

Aggregate data is general information about groups of customers but not about you as an individual. We combine your personal information with that of other individuals to create aggregate data which we will use to review the following:

· To improve our products and services and develop new ones

· See demographics/locations of our members to recruit PRO TRAINERS to those areas lacking in-person teachings. This is specifically important for CPR as it cannot be taught online.

· To determine hosting locations of any in person and online event.

· Review purchases of continuing education quizzes and online courses to improve and develop new offerings.

· Review Pass/Fail Rates of exams to address large variances and ensure fair and up to date


canfitpro takes photos and videos at our conferences, both virtual and in person for promotional purposes (Highlight reels/videos and still photos). We also collect head shots of all PRO TRAINERS and Presenters to post on our website, and to use for promotional posts on social media as well.


canfitpro may ask you for contact information such as your telephone, mobile or e-mail address, and keep and use this information as well as disclose it to other trusted third parties so that we or any of these third parties may contact you directly through these channels for the purpose of marketing (including telephone and e-mail marketing) of goods, services and special offers that may be of interest to you. Your consent to this is not a condition of your membership with canfitpro and you may withdraw it at any time (see below).

Contacting Us

canfitpro wants to hear from our members regarding any issues or comments they may have with respect to memberships, or any services offered. We may record this information to address them in the appropriate manner. When you contact us, by post, telephone, fax, email, live chat, through our website or through social media, we collect the information that you disclose to us. This may include details such as your name, address, telephone, fax, email and phone number, as well as your questions, inquiries, comments, complaints or requests. If you correspond with us though any media, we may keep a record of that correspondence.


From time to time, we may ask you to complete surveys that we use for research purposes and which we will use, for example, to improve our products and services and develop new ones. We will collect the information that you provide if you respond, however you are under no obligation to respond to them.


Your knowledge and consent are required for the collection, use, or disclosure of your personal information. When you become a member, delegate, course, or exam participant of canfitpro, you consent to the use of your personal information for the purposes listed above. You may refuse or

withdraw your consent at any time; however, we may not then be able to provide you with our full range of services. We will advise you when you refuse or withdraw your consent of the impact that will have on what we are able to provide. For information on withdrawing your consent, please contact our Chief Privacy Officer.


canfitpro is not in the business of selling member information to others. canfitpro contracts with trusted companies to act on our behalf to fulfill certain functions. We may use third party service providers to process or handle personal information on our behalf and to assist us with various services such as data processing, printing, mail distribution and marketing.

Some of our service providers are located outside of Canada. As a result, your personal information may be accessible to regulatory authorities in accordance with the law of these jurisdictions. We will take steps to ensure that such parties adhere to our policy with respect to the protection of your personal information.

Except as set out in this policy, or as required or permitted by law, canfitpro will not sell or disclose any of your personal information to any other organization and canfitpro will not transmit personal information to third parties without first obtaining your written consent to do so. canfitpro may, however, disclose information in the following cases:

· to protect the rights, property, or safety of canfitpro, our employees, our members, and others

· to comply with a subpoena, warrant or order

· to a police force, if required by law

· to a person authorized by a law or collective agreement

· to an investigative body or government institution which can oblige us to do so

· in emergency situations in which we believe that the life, health or safety of a member or other person may be in danger

· to an agent retained by canfitpro in connection with the collection of your account;


When you download the “canfitpro GLOBAL” Mobile App (the “App”), we collect your email address, your name (which may also be a pseudonym/nickname), and electronic identification data (log-in data, functional cookies). This allows you to login and use the many features of the App. You are able to create your profile within the App, by entering the following profile information into the App:

· Name

· Phone

· Email

· City

· Province

· Country

· Company

· Title

· Designations and Certifications

· Profile Image (Headshot)


canfitpro may also upload this profile information directly into the App when you register for a canfitpro event. When you log into the App, you will have the option to edit your profile information, or to remove yourself from being displayed in the event attendee list.

The App also collects and uses your personal information as follows:

· Attendee List/Profile: We display your information and attendee profile in the attendee list. You have the option to control what information is visible to other attendees, or to remove yourself from being displayed in the event attendee list.

· Surveys/Polls/Q&A: After you log into the App, if you respond to surveys, polls or engage in Q&A functionalities, your information will be accessible to the event organizers. If you are not logged into the app, your response will become anonymous.

· Gamifications/Scans: If you use the App camera to scan any session or exhibitor QR code, you are explicitly giving access to canfitpro or to an exhibitor to your profile information. If you allow exhibitors, event staff, or other attendees to scan your app profile QR code, badge QR/Bar code, you are explicitly giving them access to your profile information.

· Networking/Chat: For any event that enables private message/chat feature, the App uses your device, name, and headshot (if you upload) to establish the communication channel for the message engine. You can opt out of this feature when you log in or through the App settings at any time.

We use the information that we collect through the App for the following purposes:

· To personalize your event experience by tailoring event recommendations, notifications, and content based on user preferences.

· To send event updates, notifications, promotional materials, and relevant information to users.

· To diagnose and fix issues within our products.

· To respond to queries or requests submitted by you.

· To administer or carry out our obligations in relation to any agreement you have with us.

· To provide you with information about the event that you are attending.

· To enable App features such as “check-ins”, surveys/polls, push notifications, private in-chat messaging, agenda sessions, exhibitors, and recommendations.

· To track your attendance at sessions and deliver continuing education credits to you.

· To pre-populate App fields such as conference agendas, attendee lists, exhibitor lists, and location information.

· To facilitate social sharing functionality.

· For analytics and market research purposes to improve our services, develop new products, and launch services for other purposes.

· To process complaints and handle disputes.

· To anticipate and resolve problems with any products or services supplied to you.

canfitpro uses Eventmedia to support the App and to learn more about how our App is used to assist us in optimizing the experience for our users. To do this, canfitpro uses a tracking pixel, agent or other visitor identification technology that collects, uses, shares and stores anonymized data (for example, App feature usage, device information, sessions attended) about how end users use the App. We use third-party services for analytics of app usage. We pass your device information and name to the analytics engine to track app analytics. Event organizer can use such information to better prepare/plan future events for the attendees and other stakeholders.

Eventpedia uses cookies (small text files placed on your device) and similar technologies to provide our help the App collect data. Cookies collect non-personal information. Cookies allow us to store your preferences and settings, improve the upload process, remember you on future visits, enable you to sign in, combat fraud, and analyze how our websites and online services are performing. The Eventpedia app uses other identifiers, such as the mobile device information in apps, for similar purposes.

You have a variety of tools to control cookies, web beacons, and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our products.

By downloading, installing, accessing, or using the App, you consent to the terms of our Privacy Policy as it relates to the App and agree to our collection, use, and disclosure of your information as described herein. If you do not agree with any aspect of this section of our Privacy Policy, please do not use the App.


We do not use or disclose your personal information for any purposes other than those for which it was collected, except with your consent or as required by law.


We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Personal information is securely stored until such time as it is no longer required, after which it is anonymized or destroyed.


canfitpro strives to maintain the accuracy and completeness of your personal information. You may ask us to delete or correct information contained in your file.


Your personal information is secure within canfitpro. We have comprehensive security controls to protect against non-authorized access, use, alteration, duplication, destruction, or disclosure. We protect your personal information by using safeguards that are appropriate to the sensitivity of the information. Each of our employees is responsible for maintaining the confidentiality and security of all

personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information.

Member Access

In order to fulfill requests for access to information in your file or to answer any questions or address any concerns individuals may have about privacy, canfitpro has designated a Chief Privacy Officer. In addition to answering inquiries, the Chief Privacy Officer is also responsible for ensuring that the Policy requirements and related procedures are being met.

All inquiries or complaints regarding privacy should be directed in writing to the Chief Privacy Officer by mail, FAX or e-mail at the addresses below. All inquiries will be responded to within thirty (30) days from the date on which our Chief Privacy Officer has received the inquiry. canfitpro can refuse access to a file in certain circumstances.


c/o Privacy Officer
110-225 Select Ave
Toronto, ON

Attention: Chief Privacy Officer (416) 493-1756 This email address is being protected from spambots. You will need JavaScript enabled to view it.

Amendments to Our Privacy Policy

canfitpro may review and revise this privacy policy from time to time. Changes to this policy will be posted on our website at and available on request in our clubs.