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Certification Development Coordinator

Title 

Certification Development Coordinator 

Reports to  

Manager of Certification & Education Experience 

Department 

CFP – Canadian Fitness Professionals 

Core Values, Purpose and Vision

At canfitpro, we live and breathe our Core Values of Caring Community, Curiosity, Commitment, Customer Mindset and Cultivate a Passion for Fitness, and we are here for a Purpose: To inspire fitness as a desired career and lifestyle to create positive change in the lives of others. Our vision is aspiring to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone. 

Job Overview 

This role is responsible for coordinating the development project for certification and continuing education courses. This role participates in the research and development, contributor recruitment, project timelines, and stakeholder meetings.  This role collaborates with both internal and external customers to achieve support and resources to launch new or revision projects. 

Key Responsibilities

Coordinates the full development plan and strategy for new and revision projects to meet project timelines and get the program or courses to the market. 

  • Conducts market research to develop recommendations for the project. 
  • Creates a project plan inclusive of timelines, milestones, and contributors for leadership review and approvals. 
  • Recruits and hires authors, content contributors, and editors to produce research and write for programs and courses. 
  • Gathers bids from identified partners and vendors to participate in the project based on objectives and targets. 
  • Coordinates meetings and the gathering of contributors and subject matter experts to create a quality product with supporting resources including exam and study materials

Supports the training and upskilling of course administers, specifically PRO TRAINERS to deliver the course or program with the intended objectives and outcomes. 

  • Collaborates to create communications to PRO TRAINERS and key partners about the program timelines, features, changes, and delivery materials. 
  • Assist with the upskilling of PRO TRAINERS contracted to teach revised and updated programs for quality assurance. 
  • Provides resources to support product knowledge and awareness to share with PRO TRAINERS, partners, and associates.  
  • Monitors the course and exam completion rate to achieve the predetermined successful completion targets. 
  • Reviews participant feedback and provides tracking and reporting of customer satisfaction for opportunities to enhance programs or courses. 

Communication/Business Relationships 

Key Business Relationships  

Internal (within the Organization)

Contacts: Marketing & Communication 

Purpose of Communication: creation of new resources, and promotion, for programs and products 

External (outside the Organization) 

Contacts: Authors, Content Writers, Suppliers, Vendors, and Partners 

Purpose of Communication: Creating the vision of the product and ensuring timelines are met, work is accurate, and the best product is created.  Negotiating some terms of agreements for outside vendors. 

Qualifications 

Education 

Minimum Required:  

  • Post-Secondary Diploma or Equivalent 

Preferred:  

  • Project Management Certification

Work Experience 

Preferred:  

  • Project Management Certification

Knowledge, Skills and Abilities  

Preferred:  

  • Fitness Industry Certification 
  • Project Management Certification

Core Competencies 

  • Perspective – Looks towards the broadest possible view of an issue/challenge. Has broad-ranging personal and business interests and pursuits. Can think big picture. Can discuss multiple aspects and impacts of issues and project them into the future.
  • Directing Others – Sets objectives that will challenge others. Lays out work in a well-planned and organized manner and distributes workloads appropriately. Is a clear communicator and maintains two-way dialogue with others on work and results. Brings out the best in people.
  • Priority Setting – Spends their time and the time of others on what’s important. Quickly zeroes in on what is critical and doesn’t waste a lot of time on things and puts the trivial aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. 
  • Customer Focus – Is dedicated to meeting the expectations and requirements of both internal and external customers. Gets customer information and uses it to help improve our products and services. Acts with the customer in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. 
  • Negotiating – Can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum noise. Can win concessions without damaging relationships. Can be both direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing. 

Working Conditions 

  • Occasional travel may be required (outside of the regular commute).
  • Exposure to people who are impatient, angry, or unpredictable.
  • Continuous screen time demanding audio and visual attention on a daily and ongoing basis.
  • Continuous sitting, use of computer, keyboard, and phone .

Perks of working at canfitpro

  • To help lead canfitpro in its vision – we aspire to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone.
  • FREE Fitness membership and discounted membership for friends and family.
  • Group benefits plan designed to meet employees’ basic and life-changing benefits needs.
  • Monthly Diversity, Equity and Inclusion Lunch & Learns to create and support a culture of learning, unlearning and celebrating our differences.
  • You will receive a paid day off during your birthday month every year.
  • Your career development is supported through free online learning in all areas of our business and a clear learning path will be personalized for your goals.
  • canfitpro provides access to our certifications and continuing education at no cost.
  • Employee Recognition Program – Bucket list – Earn coins that can be redeemed for various gift cards.

Compensation: $42,000.00 – $62,000.00

Diversity and Inclusion

Canfitpro is committed to creating a diverse, inclusive and equitable environment to empower and create access and opportunity for all. We welcome applications from people of all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, veterans and anyone who may contribute to the further diversification of Canfitpro.

Canfitpro is an equal opportunity employer. Upon request, we will make accommodations avai