Certification & Education Administrator

Certification & Education Administrator

Title 

Certification & Education Administrator

Reports to 

Manager of Certification & Education Experience

Department 

canfitpro

Effective Date 

February 2024

Core Values, Purpose and Vision

At canfitpro, we live and breathe our Core Values of Caring Community, Curiosity, Commitment, Customer Mindset and Cultivate a Passion for Fitness, and we are here for a Purpose: To inspire fitness as a desired career and lifestyle to create positive change in the lives of others. Our vision is aspiring to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone.

Commitment to Diversity, Equity and Inclusion

We believe that Diversity, Equity, and Inclusion strengthens our entire company for our Associates, Members and the communities we serve in. canfitpro is committed to creating and fostering an environment that allows for inclusive learning, accessibility, diversity of thought and people. It is an expectation that all Associates are committed to understanding, supporting, and creating an inclusive environment.

Job Overview

This role is responsible for supporting the upkeep of certification and continuing education programs while supporting program development, onboarding, and delivery channels.  This role also supports the scheduling of education event curriculum.

Key Responsibility

Provides administrative support to ensure the seamless execution of canfitpro’s certification and education experiences:

• Prepares contracts for PRO TRAINERS, Presenters, and program contributors.
• Updates key documents and resources for distribution to PRO TRAINERS, contributors, presenters, and education partners.
• Maintains certification-related records within the company CRM  and Learning Management Systems.
• Supports the development and revision of courses, materials, and resources related to certification, continuing education, and recertification.

Supports the scheduling of certification and education delivery.

• Assists the Education Experience Coordinator in the scheduling of in-person and online event curriculum.
• Supports the scheduling process for certification courses, exams, and continuing education.

Monitors and maintains the CEC Provider Listing by providing communication and alerts to existing providers of renewal dates and onboarding newly approved CEC Providers:

• Processes new CEC Provider applications and onboard the customers to reflect approved courses and CECs associated.
• Works with B2B Sales Administrator to determine the list of Sponsors with complimentary course approvals for CECs each year.
• Monitors the expiring list and monthly renewals to keep the CEC Provider Listing in good standing and reflect an active list of approved CEC Providers and courses.

Reviews participant feedback and provides tracking and reporting of customer satisfaction for opportunities to enhance programs or courses.

Communication/Business Relationships

Internal Contacts: Membership, Events, Finance

Purpose of Communication: Consistency of member feedback, policy clarification, internal education, contract administration

External Contacts: Vendors, Other fitness organizations

Purpose of Communication: Discovery regarding their products

Qualifications

Education

Minimum Required:

• High School

Preferred:

• Bachelor Degree

Work Experience

Minimum Required:

• 1-3 year of Administration experience

Preferred:

• Product Management, Contract Management

Knowledge, Skills and Abilities

Minimum Required:

• Basic use of Microsoft Office
• Experience with multi-tasking, working independently and as a part of a team
• Effective organizational and time management skills
• Ability to provide solutions and make recommendations

Preferred:

• Technical proficiency working with learning management systems and contract software

Core Competencies

• Organization – Can marshal sufficient resources (people, funding, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Attention to Detail – Employs active listening to collect and gather specific and pertinent details. Includes sufficient detail when documenting or presenting information. Explores the problem and all of its elements until the reasoning has been found so that it can be resolved accurately.
• Time Management – Values time and uses his/her time effectively and efficiently. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Learning on the Fly – Learns quickly when facing new problems and is open to change. Versatile learner and enjoys the challenge of unfamiliar tasks. Analyzes both successes and failures for clues on how to improve and/or self-develop. Experiments and thinks outside the box if necessary to find solutions.

Employment Conditions

• This position is a hybrid full-time salaried role based out of canfitpro Home Office at 225 Select Ave.
• Occasionally work off-site and travel may be required

Physical & Sensory Requirements

• Ability to sit, or stand, daily while using a computer
• Continuous screen time demanding audio and visual attention

Working Conditions

• Occasional Travel Required for on-site work

Perks of working at canfitpro

• To help lead canfitpro in its vision- we aspire to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone.
• FREE Fitness membership and discounted membership for friends and family.
• Group benefits plan designed to meet employees’ basic and life-changing benefits needs.
• Diversity, Equity and Inclusion Lunch & Learns to create and support a culture of learning, unlearning and celebrating our differences.
• You will receive a paid day off during your birthday month every year.
• Your career development is supported through free online learning in all areas of our business and a clear learning path will be personalized for your goals.
• canfitpro provides access to our certifications and continuing education at no cost.
• Employee Recognition Program – Bucket list – Earn coins that can be redeemed for various gift cards.