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Manager of Information Technology


Manager of Information Technology

Reports to

Director of Operations


Information Technology

Effective Date

November 2023

Core Values, Purpose and Vision

At canfitpro, we live and breathe our Core Values of Caring Community, Curiosity, Commitment, Customer Mindset and Cultivate a Passion for Fitness, and we are here for a Purpose: To inspire fitness as a desired career and lifestyle to create positive change in the lives of others. Our vision is aspiring to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone

Job Overview

The Manager of Information Technology provides management of canfitpro cloud-based applications and Microsoft systems and solutions, including hardware and software maintenance, training and consultation, development of resources and recommendations about future planning.  The IT Manager is responsible for implementing all technology and computing applications while managing a team of 4 and overseeing their performance and development. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

Key Responsibilities

Develop and implement policies and procedures for electronic data processing and computer systems operations and development

  • Maintain current and accurate inventory of technology hardware, software and resources
  • Provide recommendations about accessing information and support
  • Troubleshoot all technology issues, provide training and orientations
  • Monitor and maintain technology to ensure maximum access

Manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems

  • Control the computer systems budgets and expenditures
  • Vendor management and Contract management
  • Direct and manage project development from beginning to end

Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)

  • Communicate complex technical concepts in non-technical language.
  • Collaborate with management team to discuss system requirements, specifications, costs and timelines

Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.

  • Facilitates recruitment of direct reports alongside the People and Culture Department to ensure adequate resourcing based on approved Department/Team budget.
  • Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.

Communication/Business Relationships

Key Business Relationships

Internal (within the Organization

Contacts: COO, Directors, Management Team & All Staff

Purpose of Communication: IT related project updates, service maintenance updates, progress reporting and policy implementation

External (outside the Organization)

Contacts: Third party vendors/Partners

Purpose of Communication: Contract management, hardware and software purchasing, gather and share information related to services and access, resource management and resolving issues


Minimum Required:

  • Post-Secondary Education in information technology, computer science, software engineering or a related field

Work Experience

Minimum Required:

  • 3-5 years IT management experience
  • ITIL Foundations certification and 1-2 years’ experience working in an ITIL or MOF help desk environment
  • Proven experience in managing cloud-based solutions and Microsoft 365 systems


  • Scum Master Certification – with 1-2 years’ experience leading an ASP.Net development team
  • PMP, CAPM or other formal training in project management

Knowledge, Skills and Abilities

Minimum Required:

  • Computer hardware and software systems and programs, Including: HTML, XML,PHP, Perl, MSSQL, MySQL, Active Directory, MS Exchange, MS Access, ASP.Net
  • Computer networks, network administration and network installation
  • Network Infrastructure Management
  • Open source solution implementation
  • Computer troubleshooting
  • POS experience
  • Strong verbal and written, presentation and communications skills
  • Analytical and problem solving, decision making skills
  • Business Analysis Principles


  • Microsoft certifications in: SQL Server, Active Directory, Exchange, Server, Windows, Share Point, Project
  • Mobile Development IOs/Android

Core Competencies

Developing Direct Reports and Others: Provides challenging tasks and assignments. Holds frequent development discussions. Is aware of each direct report’s career goals. Constructs compelling development plans and executes them. Pushes direct reports to accept. Will take on direct reports who require more support and attention. Is a people builder.

Motivating Others: Creates a climate in which people want to do their best. Can motivate direct reports and team or project members. Can assess each person’s hot button and use it to get the best out of them. Empowers others. Invites input from each person and shares ownership and visibility. Makes each individual feel their work is important. Is someone people like working for and with.

Planning: Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals. Develops schedules and assignments and breaks down work into steps. Anticipates and adjusts for problems and roadblocks. Measures performance against goals and consistently evaluates results.

Customer Focus: Is dedicated to meeting the expectations and requirements of both internal and external customers. Gets customer information and uses it to help improve our products and services. Acts with the customer in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

Total work System: Provides organization or enterprise-wide common systems for designing and measuring work processes. Seeks to reduce variances in organization processes. Delivers the highest-quality products and services which meet the needs and requirements of internal and external customers. Is committed to continuous improvement through empowerment and management by data. Leverage’s technology to positively impact quality. Is willing to re-engineer processes from scratch. Supports an environment that leads to the most efficient and effective work processes. Is open to suggestions and experimentation.

People Leadership

number of Reports

  • 4 direct reports

Titles of Direct Reports

  • Dynamics 365 Developer
  • IT Business Analyst
  • IT Service Desk Analyst
  • Systems Administrator

Working Conditions

  • Travel (outside of the regular commute)
  • Exposure to noisy environments
  • Continuous sitting, use of computer, keyboard and phone
  • Continuous screen time demanding audio and visual attention

Diversity and Inclusion

Canfitpro is committed to creating a diverse, inclusive and equitable environment to empower and create access and opportunity for all. We welcome applications from people of all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, veterans and anyone who may contribute to the further diversification of Canfitpro.

Canfitpro is an equal opportunity employer. Upon request, we will make accommodations available during the recruitment process to applicants with disabilities.